biji Privacy Policy

1. Introduction and Scope

This privacy policy applies to the biji website (bijilogin.cam) and all services operated under it. When you open an account, make a deposit, play games, or contact our support team, certain information naturally comes to us. This document clearly sets out the policies we follow in handling that information.

If you have not already read our Terms and Conditions, we recommend doing so. The privacy policy and the terms and conditions together form the complete legal framework for the service.

This policy has been prepared in accordance with applicable laws and regulations in Bangladesh. If any changes are made in the future, this page will be updated, and for significant changes we will make efforts to notify registered users.

2. What Information We Collect

2.1 Information Provided at Registration

When opening an account with biji, you are required to provide some basic information. Without this information it is not possible to complete account verification and provide a secure service:

• Full name (as per national ID card or passport)
• Date of birth (for age verification — users under 21 cannot register)
• Mobile number and email address
• Preferred payment method details (bKash, Nagad, Rocket, Upay or bank details)
• National ID card number or equivalent identity document details (as part of KYC verification)

2.2 Automatically Collected Information

While you use the site, certain technical information is recorded automatically. This includes:

• IP address and device type
• Browser version and operating system
• Date, time, and duration of site visits and sessions
• Which pages were visited and how long was spent on each section
• Referral source (how you arrived at the site)

2.3 Transaction and Gaming Information

Details of every deposit, withdrawal, bet, and game session made on your account are stored. This information is used to keep your account balance accurate, prevent fraud, and resolve disputes if needed.

2.4 Support Communications

When you contact us via live chat or email, details of that conversation are stored. This helps us provide better service in the future.

3. Purposes for Using Information

biji uses your information only for specific and legitimate purposes. Those purposes are listed below:

• Account management: Completing registration, verifying identity, and ensuring login security.
• Transaction processing: Accepting deposits and completing withdrawals.
• Customer support: Resolving complaints, questions, and technical issues.
• Security and fraud prevention: Detecting unusual transactions or multiple accounts.
• Service improvement: Analysing user behaviour to improve the site experience.
• Communications: Sending important updates, policy changes, or account-related notifications.
• Legal obligations: Keeping records necessary to comply with applicable laws.

Your information will not be used for any purpose beyond this list.

4. Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files stored in your browser. They help the site remember your preferences and keep your login session active.

4.2 Cookies We Use

• Essential cookies: For login, session management, and security — the site cannot function properly without these.
• Functional cookies: To remember language preferences or display settings.
• Analytics cookies: To monitor site usage and improve the service — all data is aggregated and stored anonymously.

4.3 Cookie Controls

Cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may cause some services to not work properly.

5. Data Sharing and Third Parties

biji does not sell or rent your personal information to third parties for commercial purposes. However, in certain circumstances limited information may be shared with trusted third parties:

5.1 Payment Processors

Information necessary to process transactions is shared with payment providers such as bKash, Nagad, Rocket, and Upay. These organisations have their own privacy policies and are obligated to protect financial information.

5.2 Technology Service Providers

Game software providers (such as Evolution, Pragmatic Play, PG Soft, JILI, etc.) process the necessary game session data. This data is limited to the operation of games only.

5.3 Legal Requirements

Providing necessary information in response to a valid court order or a lawful request from law enforcement authorities is a legal obligation. In such cases we provide only the information directly required by law.

5.4 Business Changes

In the event of a future merger or acquisition, user information may be considered part of that business. In such a case, the new operator will be bound to comply with this privacy policy.

6. Data Security Measures

biji has put in place a number of technical and administrative measures to keep your information secure:

• SSL/TLS encryption: Every data transfer on the site takes place over an encrypted connection.
• Password hashing: Your password is never stored in plain text — it is protected using an advanced hashing method.
• Access controls: Only authorised staff can access your information, and only for specific purposes.
• Regular security reviews: Periodic audits are conducted to identify system vulnerabilities.
• Data backups: Encrypted backups are maintained to ensure uninterrupted service.

No method on the internet is 100% secure. However, we follow the highest industry standards and make every effort to protect your information.

7. Data Retention Period

Your information is retained while your account is active. Even after an account is closed, some information is kept for a defined period:

• Transaction records: Retained for a specified number of years in accordance with financial regulatory requirements.
• KYC information: Identity verification documents are kept for a set period to meet legal requirements.
• Support communications: Retained for a reasonable period in view of the possibility of dispute resolution.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies are deleted at their set expiry date.

After this period has passed, the information is securely deleted or anonymised so that it can no longer be used to identify anyone.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access Information

You may ask what information we hold about you. Contact us via live chat or email and details will be provided on the basis of a verifiable request.

8.2 Right to Correct Information

If your profile contains incorrect information, you may request a correction. Changing KYC-verified information may require re-verification.

8.3 Right to Close Your Account

You may request to close your account at any time. However, some information will be retained for the period mentioned above due to pending transactions or legal obligations.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can change that preference from your account settings or through support. However, essential notifications related to your account and transactions cannot be turned off.

9. Protection of Children and Minors

biji's services are for adults aged 21 and over only. We do not knowingly collect or process information from any minor.

Age is verified at the time of registration. If we become aware that a user is under 21, that account will be closed immediately and the collected information will be deleted. To learn more about responsible gaming, you can read our Responsible Gaming Guide.

10. International Data Transfers

Our servers and technology infrastructure may be located in various countries. As a result, your information may be processed or stored outside Bangladesh. Regardless of where the information is held, the protections described in this privacy policy apply, and equivalent protection is ensured through agreements with technology partners.

11. Changes to This Policy

This policy may be updated if the scope of the service or legal requirements change over time. The date of any change will be noted at the top of the page.

For significant changes, registered users will be notified at their registered email address. Continued use of the site after a change is considered acceptance of the new policy.

The previous version remains in effect until the new policy comes into force. If you need to view an older version, you may request it through support.

12. Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact our support team:

• Live Chat: Connect 24/7 using the chat button on any page of the site
• Email: [email protected]

Our team provides assistance in both Bengali and English. We aim to respond to complaints as quickly as possible after receipt. You can also visit the Frequently Asked Questions (FAQ) page for answers to common questions.