biji Responsible Gaming — Stay in Control
When entertainment turns into a problem, taking the right steps is the sensible thing to do. biji believes every player has the right to play in an informed and safe way.
Responsibility Is Our Core Principle
Gambling is a form of entertainment — but for some people it can go beyond control. biji always wants its players to play within healthy limits. For this reason, we have put in place various tools and support measures to help you keep track of your gambling habits.
Our responsible gaming policies are set out in detail in our Terms and Conditions — it is worth reading them carefully before opening an account. Decide on a money and time limit before you play, and do not go beyond that limit. Play for entertainment, not to win — that is the foundation of responsible gaming.
Read our Privacy Policy to understand how your personal information and financial transactions are stored. Security and transparency are equally important to us.
Tools to Keep Yourself Within Limits
Set a Time Limit
Decide in advance how long you will play each day or each week. Once the limit is reached, take a break and turn your attention to other activities.
Set a Deposit Limit
Specify the maximum amount you will deposit per day, per week, or per month. The minimum deposit at biji is ৳200 — but never go beyond your budget.
Temporarily Suspend Your Account
If you want to take a break for a few days, you can temporarily pause your account. Let the support team know via 24/7 live chat.
Self-Exclusion
If you want to take a long-term break, request self-exclusion. During this period, access to your account will be blocked and no promotional messages will be sent.
Review Your Gaming History
Check your transaction and betting history regularly. Tracking whether spending is increasing in any given month helps you make informed decisions.
Contact the Support Team
To set or change any limit, contact the biji support team via 24/7 live chat or email — service is available in both Bengali and English.
Warning Signs of a Problem
If any of the signs below apply to you, take them seriously. Acknowledging a problem is the first step toward resolving it.
Spending Beyond Your Means
You are betting with money meant for daily expenses, rent, or savings.
Chasing Losses
You keep playing to recover money you have lost, and end up losing more.
Stress and Anxiety
When you cannot play, you feel restless, irritable, or unable to sleep.
Hiding It from Family
You are concealing how much you play or how much you spend from family or friends.
Losing Track of Time
Hours pass shortly after you sit down, yet you cannot stop.
Impact on Relationships and Work
Your relationships with family, friends, or colleagues are being harmed because of gambling.
Where to Get Help
Asking for help is not a weakness — it takes courage. You can find support through any of the options below.
biji Live Chat Support
Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English. Share any concerns about account limits, self-exclusion, or anything else on your mind.
Contact by Email
If you would like to explain your situation in detail, send us an email. Our team will respond as quickly as possible.
[email protected]Family and Trusted People
Talk openly with family or trusted friends. Support from those close to you can make the recovery process much easier.
Professional Counsellors
Speak with a mental health specialist or addiction counsellor. This kind of counselling service is available at government hospitals and private clinics in Bangladesh.
Support Groups
Sharing experiences with others facing the same issue means you do not have to feel alone. Local or online support groups can play an effective role in recovery.
biji's Commitment
To create a responsible gaming environment, biji follows the principles listed below:
- Strict age verification is maintained to prevent registration by anyone under 21 years of age.
- If a suspicious pattern of play is detected, the support team reaches out proactively.
- Requests for self-exclusion or limit-setting are acted on promptly, without any obstacles.
- Gaming promotions never encourage excessive or harmful play.
- Promotional messages are not sent to accounts that are self-excluded or have active restrictions.
- The support team is trained to provide guidance in Bengali and English with sensitivity.
If you have further questions about our services and policies, visit the FAQ section — common questions are answered there in plain language.